We ship to US and Canada - PLEASE NOTE that at the time the package is delivered, US customers will also incur a USPS customs clearance charge. Please contact us at orders@handmadewallpaper.net with any questions about shipping rates.
We also ship internationally. Please contact us at orders@handmadewallpaper.net for a shipping rate quote.
We do not ship to P.O. Boxes. All orders are shipped through canada post. If you require express shipping, please contact us at Please contact us at orders@handmadewallpaper.net for quotes and information. You will receive a confirmation email with tracking information when your order ships.
Upon placement of order, please check your confirmation email to ensure that the ship to address is correct. If there is an error, please contact us immediately. Once a package has been shipped, there is a $25 redirect charge should the address need to be changed while the order is in transit.
We accept Visa and MasterCard. If you would like to place an order over the phone, you can do so by calling us at 416.703.2479. You may also e-mail us at orders@handmadewallpaper.net with your order information, your address and phone number where you can be reached. We will call you for your credit card information. We do not accept personal checks.
Sales tax will be charged on all orders shipped to Ontario. Residents of other states are responsible for complying with local state tax laws.
We will never sell, loan, rent or distribute any personal information to third parties under any circumstance, including the contact information of those who subscribe to our mailing list. We may notify you by email about special offers, events and products we think you would want to hear about. If you do not wish to receive our newsletter and announcements, please contact us at info@handmadewallpaper.net or click the "unsubscribe" link at the bottom of the email when you receive it.
Our shopping cart features SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time PayPal asks for a credit card number during checkout for payment, it will be SSL encrypted. We do not keep your credit card information on file.
Purchases can be returned for a full refund, less shipping, within 14 days from delivery date as long as product is in its original condition and is returned to us in the original packing, with all inserts. Please email orders@handmadewallpaper.net or call 416.703.2479 for a return authorization prior to shipping the item back to us.
All costs for return shipment are the responsibility of the customer. Please pack the item well (additional packaging may be necessary) and insure it for the full amount - we recommend using UPS or FedEx so that the shipment can be tracked. We are not responsible for lost packages.
If you received a gift, your gift will be refunded for a store credit or the amount will be applied to the purchaser's credit card - we do not offer cash refunds on gift purchases.
Exchanges are not accepted, but a product can be "exchanged" by returning it to us for a refund and then re-ordering the product online.
All sale items are non-refundable.
We take great care in inspecting and packing our products in an effort to ensure that they arrive in perfect condition. If by chance damage does occur, please contact us within 5 business days of receipt of order via email at orders@handmadewallpaper.net to arrange for a replacement. Please keep the original item and all packing material. We will replace the item at no additional shipping cost.
Orders must be cancelled within 24 hours. Please contact us at orders@handmadewallpaper.net or 416.703.2479 to cancel your order. Custom orders must be cancelled within 24 hours or they are considered final and non-refundable. To cancel a custom order, please call or email.
Putting wallpaper up requires a bit of research and preparation. Please click here to download a PDF with instructions on how to apply wallpaper and a list of supplies that you will need to get started.
Our wallpapers are all Class A Fire Rated. They have been specially treated to resist fading and to be washable. When determining the correct number of rolls you'll need, be sure to measure to allow for the repeat.
The walls must be clean, dry and stable, and uneven surfaces should be filled in or polished evenly. Be sure to use wallpaper paste for a non-woven wallpaper quality. Hang the sections by butting the edges tightly together (do not overlap) and smooth the wallpaper from the middle and out towards the edges. Please read carefully the instructions that are included with the wallpaper packaging.
handmade wallpaper sells wholesale to qualifying retailers. For more information on opening a retail account with handmade wallpaper, please email Alex Stephan at alex@handmadewallpaper.net
If you are sending handmade wallpaper as a gift, please send us an email at orders@handmadewallpaper.net or call 415.703.2479 and let us know. We can make sure that the price is left off the packing slip and include a free gift card with a short message.